ITIL Foundation v4 Course + Certification
ITIL certifications are recognized internationally across industries and regardless of the size of the organization. This intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,†latest edition).
Build the skills that enable enterprises to successfully deliver IT services to customers. Lea how ITIL® provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4â€â€the latest evolution of the ITIL frameworkâ€â€and lea about the ITIL 4 service value system.
This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes and more, you're in for a completely immersive learning experience. The course prepares you with a thorough understanding to ace the ITIL® 4 Foundation exam in the very first attempt and equips you with the skills to power collaboration within IT and deliver value across the enterprise.
The ITIL 4 Foundation Certification, a designation offered by AXELOS to practitioners who demonstrate their understanding by passing the exam, validates your expertise as an ITSM professional.
Enroll now and enhance your competence and knowledge in IT services management.
- Understand all the elements of the ITIL syllabus
- Understand the specific examination language
- Lea strategies and techniques for mastering the examination
Details:
- Introduction/Housekeeping
- Introduction to key ITIL concepts
- IT as a Service
- Introduction to processes and process management
- The Service Lifecycle approach
- Purpose, goal, objectives and scope
- Service Design processes
- The 4 P’s
- Service Design aspects
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Service Portfolio
- Information Security Management Supplier management
- Purpose, goal, objectives and scope
- Service Transition value to the business
- Technology and architecture in Service Transition
- Service Transition Processes
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Knowledge Management
- Purpose, goal, objectives and scope
- Value Creation through Services
- Assets – Resources and Capabilities
- Service Strategy – Main activities
- Service Strategy processes
- Service Portfolio Management
- Demand Management
- Financial Management
- Purpose, goal, objectives and scope
- Service Operation definitions
- The Service Desk
- Technical Management
- Application Management
- IT Operations Management
- Service Operations processes
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
- Purpose, goal, objectives and scope
- Models and Processes
- The Deming Cycle
- Measurement and metrics
- The Seven-Step Improvement Process
- Continual Service Improvement activities
- Risk Management
- Continual Service Improvement interfaces
- Interface with Service Level Management
Introduction
Service Design
Service Transition
Service Strategy
Service Operations
Continual Service Improvement
Case Studies and Practice Test
- There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.
- IT professionals
- Business managers
- Business process owners
- Project managers
- ITSM managers
- IT professionals in digital
- IT professionals in product
- IT professionals in development
- IT professionals in service
- Professionals transitioning to ITIL4
- Type: Multiple Choice Questions
- Number of questions: 40
- Duration: 60 minutes
- Pass mark: 65%
After you complete our ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.
The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.
ITIL4 Foundation certification does not expire. Which means that you need renew the certification once passed.
The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:
Our Pass Guarantee is our commitment to you. If you take our course and don't pass the ITIL® 4 Foundation exam on your first try, then you may continue to attend any of our public PMP Boot Camp classes for FREE until you pass. It's that simple.
Course Details:
- Self Paced Course: Total 6 Chapters, 37 Videos and 5 Case study.
- Study Material: Study Guides, Chapter tests, Podcasts, Terms and Concepts for All the Chapters, Case Studies and White Papers.
- Complete the course in your own pace in 9 days and take the exam.
- Simulated Practice Test: 40 Questions, 1 Hours.
- ITIL® 4 Foundation V4 Certification Exam Voucher Included in our fees.
- Course + Certification Exam Fees: US$719
Discounts available on group (in-house) training.
Email us at [email protected] to start the certification course.
Happy learning!
Schedules
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