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Cancellation & Refund Policy

PUBLIC - CLASSROOM & VIRTUAL TRAINING (PAID PARTICIPANT):

This will include registrant application to any of Merit Global Training's scheduled public classes, and where the registrant has already paid for the class. The below T & C would not apply to registrants signing up by way of a Purchase Order or special pricing offers availed by customers. All cancellations and reschedules must be notified over email.

A) CANCELLATIONS / RESCHEDULES BY CANDIDATES
  • All cancellation and reschedule requests must be notified over email.
  • Requests received less than 48 hours to the training start date
    -No Refund
    -Reschedule at additional cost of USD 50 (India and UAE) / USD 100 (Rest of the World)
    -Substitutions are allowed at no extra charges
  • Requests received greater than 48 hours to the training start date:
    -50% Refund
    -Reschedule at additional cost of USD 50 (India and UAE) / USD 100 (Rest of the World)
    -Substitutions are allowed at no extra charges
  • If you do not notify in writing about your cancellation or reschedule, or do not attend the training, you would not be offered a refund, nor the option to reschedule.

  • B) CANCELLATIONS / RESCHEDULES BY MERIT GLOBAL TRAINING
  • Merit Global Training reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
  • Merit Global Training is not liable for any direct, indirect, consequential, or special damages that may be incurred due to a cancellation of a scheduled class.
  • Candidates would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the candidate.

  • C) CANCELLATIONS AND RESCHEDULES BY CUSTOMERS WHO HAVE PURCHASED E-LEARNING
  • Before viewing 30 minutes of training:
    -Full refund OR Transfer of amount to another online course
  • After viewing 30 minutes of training:
    -No refund/Transfer of amount to another online course
  • Free Extension of an e-learning program could be provided for a maximum of one month if the request is made before the course expires. If the extension required is for more than a month, the candidate is required to pay 50% of the course price.

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